Call Spice - 0121 353 6161

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Nuts and Bolts

Office hours

The Spice office is open Monday-Friday between 9am and 6pm. There is also 24-hour voice mail, so please leave a message and we will get back to you as soon as we can. An emergency mobile is also available on  +44 (0) 7899 950109, please note this number must not be used for general enquires or bookings etc.

How to join Spice

Simply Join on-Line, or if you can't wait to get started, you can join over the phone with your credit/debit card on 0121 353 6161. Alternatively complete and return the membership form enclosed in your enquiry pack along with your credit card details or completed direct debit mandate. You can also join at one of our Preview Nights

Booking onto events

Never simply turn up at a Spice event, you must book!  It is unfair to those who have taken the time to book and it will mean a wasted journey if we cannot accommodate you.

You can book online 24 hours a day at Events on the Spice website. Or you can ring us during office hours (Monday to Friday 9am to 6pm) on 0121 353 6161.

You can also check event availability, and whether we have received your booking - by looking at 'Current Bookings' in the Events  section of the Spice West Midlands website.

Please note: Bookings are only secure when payment has been received.

Late bookings

We do sometimes have slots available at the last minute due to cancellations etc. Please call the office on 0121 353 6161 for details and be ready to pay by credit card to secure your place. Many events do fill up quickly, so the best advice is to book early to avoid disappointment.

Confirmation of bookings/cancellations

Your booking is automatically confirmed on the web. Please go to 'My Details' to see the status of your account. We shall contact you in the rare instance that an the event has been altered or cancelled. If you do require other confirmation please check the current bookings on the website.

Finding the Event

For simple event locations, the newsletter/ web writeup provides an address, post code or instructions on how to find the event venue. In cases where more detail is required (we mark thiese with a # symbol after the location), full joining instructions will be sent out a few days before the event. These details also include kit lists, weather check numbers and anything else you need to know.

A tip when using Sat-Navs: Sometimes the post code alone will not get you exactly to the venue, so please read the directions carefully and take them with you.

If you can’t make it to an event or are late

Please contact the Spice office if you cannot make an event, or the event leader if late where a contact number is given. Other members may be left waiting for you to arrive, and team events such as sports evenings may depend on your attendance for even team numbers. If there is a wait list we will always try to sell your slot as we prefer events to go ahead full.

Our policy is that wherever possible, we will try to resell your place in order to give you a refund whatever the time scale, so do let us know if you can't make an event, even at short notice and we will do our best to help. If you simply do not turn up for an event without contacting us you will automatically forfeit all monies paid, and will be liable for any balance.

Please allow sufficient travelling time and aim to arrive before the event starts. Whilst we will do our best helping with directions Spice cannot be held responsible if your late and you will appreciate it is unfair to keep other members waiting. If you miss an event the cancelation policy will apply and we will be unable to refund you.

Please also see the Spice Cancellation Policy.

Guest policy

Spice is a membership organisation and guests are welcome on Spice events as an introduction to Spice. Where possible, guests should attend with a Spice member (who is responsible for their conduct) and pay a guest price - details appear in the event write-ups. We ask that guests only attend 3 events, after which time we expect them to join. In the long run this can work our cheaper as they do not have to pay guest premiums or attend with a member.

Ex-members are excluded from the guest policy i.e. ex-members cannot attend events as a guest and must re-join.

Ex-members and guests cannot book Spice UK holidays, however for £36 at the time of booking you may join Spice for 3 months.  Please contact Spice UK 0161 873 8788.

Contact details for other members on events

Spice will send out limited contact information for purposes of lift sharing. These lists exclude members who have asked to be "ex directory" and will only give basic contact information. We are unable to give out personal contact details for any other purpose. If you meet someone on an event who you want to stay in contact with, please ensure you ask them for their contact details at the time.

Most importantly

Spice is all about enjoying yourself - so remember to have fun!!